Shipping & Delivery Policy 📦
At Bongsmart, we pride ourselves on providing the fastest and most professional bong shipping service in Australia. We’ve streamlined our costs to ensure you get the best value on every order.
1. Shipping Rates (Unbeatable Value) 💸
Why pay more for delivery? We keep it simple and affordable:
-
🚀 $11.95 Flat Rate Shipping: Nationwide delivery for one low price.
-
✨ FREE Shipping over $100: Spend $100 or more on any glass bongs or accessories and your shipping is on us! (Compare that to the $150 threshold elsewhere).
2. 100% Discreet Packaging 🤫
Your privacy is our absolute priority. Whether you are shipping to a home or office address:
-
All parcels are shipped in plain, unbranded packaging.
-
No mention of "Bongsmart", "Bongs", or "Smoking" appears on the outside of the box or satchel.
-
Your bank statement will show a discreet billing name.
3. Shipping Destinations & Legal 🇦🇺
We ship to all states and territories within Australia, including residential and business addresses.
-
Age Restriction: You must be 18 years or older to purchase from Bongsmart Australia.
-
Compliance: It is the customer's responsibility to adhere to their local state or territory laws regarding the use and ownership of smoking products. By purchasing, you agree that items will only be used for legal purposes. All transactions are conducted in the ACT.
4. Trusted Carriers & Tracking 🚚
To ensure your new beaker bongs arrive safely, we partner with:
-
Australia Post (Standard & Express)
-
XL Express (Professional Courier)
-
Security: All parcels include tracking and require a signature upon delivery to ensure they don't end up in the wrong hands.
5. Estimated Delivery Times 🕒
We dispatch orders daily. Most customers receive their items within 1 - 5 business days:
-
Standard Shipping: 5 - 10 business days.
-
Express Shipping: 2 - 7 business days.
-
Note: Times are estimates and may vary based on your location and busy periods (holidays, etc.).
Need Help?
If you haven't received your parcel within the estimated time, please visit our Order Tracking Page or Contact Us immediately.
FAQs
BongsMart offer the following secure payment options:
Credit Card
Bank Transfer
Our bank details for direct bank transfers are:
ACC Name: BONGSMART PTY LTD
Bank: Commonwealth Bank
BSB: 062 904
ACC: 10518687
Further information can be found on our Payment Options page.
Paypal have strict terms and conditions in regard to the type of items that can be purchased on their platform. Smoking accessories and paraphernalia are banned items that they choose to not have using their facility.
No. You don’t have to worry about hiding your purchase from prying eyes. At BongsMart we value discretion. That’s why we ensure all our packaging is plain and generic, to give you total peace of mind.
BongsMart ships nationwide to all Australian states. Some Dry/Glass Pipes cannot be shipped to Queensland residents. We only ship within Australia and do not offer international shipping.
Standard delivery orders are shipped by Australia Post or XL Express. XL Express courier is used over Australia Post when the order is large or contains lighters. It can take up to 14 days to receive your order once it is shipped from our warehouse. You can track your order using the following links:
All Australia Post parcels can be tracked here: http://auspost.com.au/track/
All XL Express orders can be tracked here- https://xlexpress.com.au/track-my-parcel/
Please contact BongsMart immediately at sales@bongsmart.com.au. If address details are incorrect and we can try and amend the shipping details. However, once orders have been dispatched from our warehouse, address details cannot be changed by Bongsmart, Australia Post or XL Express. Parcels that are returned to BongsMart will incur a $9.95 fee at the customers expense to resent the item.
Go to your basket and click on ‘proceed to checkout’, then enter your code in the field.
No, we do not ship to PO Boxes or Parcel Lockers. Please provide a residential or business address for delivery.