Refund policy

ONLINE RETURNS / EXCHANGE POLICY

At Bongs Mart Australia, we want you to be completely satisfied with your purchase. That’s why our returns policy has been designed to make dealing with Bongs Mart as easy as possible.

  • We will provide you with a refund or exchange where goods are faulty or different from the style shown. You must provide Bongs Mart with image/s of the product you would like refunded or exchanged. If you do not, Bongs Mart will not provide you with a refund or exchange.
  • We are happy to offer you a full refund or exchange of your purchase, minus the cost of shipping provided it is returned within 3 days of you receiving it, the goods are returned with the purchase receipt, in an unused condition and in the original packaging. Used merchandise cannot be returned.
  • Please request a returns form and fill in the appropriate fields. We will send the replacement back to you with no additional charges. However, you must pay the delivery cost of returning the goods to Bongs Mart.
  • If you cancel your order after you have sent payment and your reason for doing so complies with our returns/ exchange policy, we will refund the amount paid back to your account. If you paid by bank transfer, we will request your bank details so that we can refund the amount back to your account. This should take between 2-3 days to process. If you paid via credit card, we will process the refund through Square immediately and it will take up to seven days to reflect in your account.

RETURNING / EXCHANGING YOUR PURCHASE

  1. Send an email to sales@bongsmart.com.au with a picture of faulty items.
  2. Ensure the product has not been used.
  3. Ensure the product is returned in its original packaging.
  4. Return goods with all the documentation enclosed to: B.Smart
    PO Box 367
    Dickson ACT 2602 Australia

* All items need to be returned to us unmarked, unused, and in their original, undamaged packaging. If the returned item shows sign of damage, wear or use we have the right to decline a refund. In this unlikely event, we will notify you by email.

** Bongs Mart recommends sending return parcels via registered post, as we are not liable if your return is not received.

*** Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder details. Please be advised that when we have received your returned item/s, you should receive your refund within 3-5 days (it can take longer depending on your bank).