Frequently Asked Questions 💡

Shipping & Delivery

Q: How much does shipping cost? A: We offer a professional $11.95 flat rate shipping for all orders across Australia. Best of all, if you spend $100 or more, your shipping is FREE!

Q: Is the packaging discreet? A: Absolutely. We understand privacy is key when buying bongs online. All orders are shipped in plain, unmarked boxes with no mention of "Bongs" or "Smoking" on the outside.

Q: How long will my order take to arrive? A: Most orders are processed within 24 hours. Depending on your location in Australia, delivery typically takes 5-8 business days.

---

Products & Quality

Q: Are your bongs made of high-quality glass? A: Yes! We specialize in premium glass bongs made from durable borosilicate glass. Our beaker bongs and percolators are hand-picked for their thickness and functionality.

Q: What happens if my glass arrives broken? A: While we pack everything with professional-grade bubble wrap, accidents can happen. We offer a 100% Arrival Guarantee—if it arrives broken, we’ll replace it for free.

---

Payments & Orders

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and flexible payment plans. Check our Payment Options for more details.

Q: Can I change my order after placing it? A: If you contact us before the 2 PM daily shipping cutoff, we can usually make changes. Use our Contact Us page to reach the team.