Frequently Asked Questions 💡
Shipping & Delivery
Q: How much does shipping cost? A: We offer a professional $11.95 flat rate shipping for all orders across Australia. Best of all, if you spend $100 or more, your shipping is FREE!
Q: Is the packaging discreet? A: Absolutely. We understand privacy is key when buying bongs online. All orders are shipped in plain, unmarked boxes with no mention of "Bongs" or "Smoking" on the outside.
Q: How long will my order take to arrive? A: Most orders are processed within 24 hours. Depending on your location in Australia, delivery typically takes 5-8 business days.
Products & Quality
Q: Are your bongs made of high-quality glass? A: Yes! We specialize in premium glass bongs made from durable borosilicate glass. Our beaker bongs and percolators are hand-picked for their thickness and functionality.
Q: What happens if my glass arrives broken? A: While we pack everything with professional-grade bubble wrap, accidents can happen. We offer a 100% Arrival Guarantee—if it arrives broken, we’ll replace it for free.
Payments & Orders
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and flexible payment plans. Check our Payment Options for more details.
Q: Can I change my order after placing it? A: If you contact us before the 2 PM daily shipping cutoff, we can usually make changes. Use our Contact Us page to reach the team.
FAQs
BongsMart offer the following secure payment options:
Credit Card
Bank Transfer
Our bank details for direct bank transfers are:
ACC Name: BONGSMART PTY LTD
Bank: Commonwealth Bank
BSB: 062 904
ACC: 10518687
Further information can be found on our Payment Options page.
Paypal have strict terms and conditions in regard to the type of items that can be purchased on their platform. Smoking accessories and paraphernalia are banned items that they choose to not have using their facility.
No. You don’t have to worry about hiding your purchase from prying eyes. At BongsMart we value discretion. That’s why we ensure all our packaging is plain and generic, to give you total peace of mind.
BongsMart ships nationwide to all Australian states. Some Dry/Glass Pipes cannot be shipped to Queensland residents. We only ship within Australia and do not offer international shipping.
Standard delivery orders are shipped by Australia Post or XL Express. XL Express courier is used over Australia Post when the order is large or contains lighters. It can take up to 14 days to receive your order once it is shipped from our warehouse. You can track your order using the following links:
All Australia Post parcels can be tracked here: http://auspost.com.au/track/
All XL Express orders can be tracked here- https://xlexpress.com.au/track-my-parcel/
Please contact BongsMart immediately at sales@bongsmart.com.au. If address details are incorrect and we can try and amend the shipping details. However, once orders have been dispatched from our warehouse, address details cannot be changed by Bongsmart, Australia Post or XL Express. Parcels that are returned to BongsMart will incur a $9.95 fee at the customers expense to resent the item.
Go to your basket and click on ‘proceed to checkout’, then enter your code in the field.
No, we do not ship to PO Boxes or Parcel Lockers. Please provide a residential or business address for delivery.