When shopping at BongsMart Australia, we offer a variety of convenient payment options to ensure a seamless and secure checkout process. We understand the importance of providing flexibility and choice to our customers, which is why we have partnered with trusted payment providers to offer the following payment methods:

  • Credit Card: We accept all major credit cards, including Visa, Mastercard, and American Express. Our secure payment gateway ensures that your credit card information is encrypted and protected.

At BongsMart Australia, we prioritize the security and privacy of our customers' payment information. All transactions are processed using industry-standard encryption technology to ensure that your personal and financial details are protected. We do not store any credit card information on our servers, providing you with peace of mind when making a purchase.

Should you have any questions or concerns regarding our payment options, please don't hesitate to contact our customer service team. We are here to assist you and ensure a smooth shopping experience.

FAQs

How can I pay?

BongsMart offer the following secure payment options:

Credit Card
Bank Transfer
Our bank details for direct bank transfers are:
ACC Name: BONGSMART PTY LTD
Bank: Commonwealth Bank
BSB: 062 904
ACC: 10518687

Further information can be found on our Payment Options page.

Why can't I pay with Paypal?

Paypal have strict terms and conditions in regard to the type of items that can be purchased on their platform. Smoking accessories and paraphernalia are banned items that they choose to not have using their facility.

Will my package display the BongsMart logo or package contents?

No. You don’t have to worry about hiding your purchase from prying eyes. At BongsMart we value discretion. That’s why we ensure all our packaging is plain and generic, to give you total peace of mind.

Where do BongsMart ship?

BongsMart ships nationwide to all Australian states. Some Dry/Glass Pipes cannot be shipped to Queensland residents. We only ship within Australia and do not offer international shipping.

When will my order arrive?

Standard delivery orders are shipped by Australia Post or XL Express. XL Express courier is used over Australia Post when the order is large or contains lighters. It can take up to 14 days to receive your order once it is shipped from our warehouse. You can track your order using the following links:

All Australia Post parcels can be tracked here: http://auspost.com.au/track/

All XL Express orders can be tracked here- https://xlexpress.com.au/track-my-parcel/

I have entered the incorrect address details, can I change it?

Please contact BongsMart immediately at sales@bongsmart.com.au. If address details are incorrect and we can try and amend the shipping details. However, once orders have been dispatched from our warehouse, address details cannot be changed by Bongsmart, Australia Post or XL Express. Parcels that are returned to BongsMart will incur a $9.95 fee at the customers expense to resent the item.

Where do I enter my discount code?

Go to your basket and click on ‘proceed to checkout’, then enter your code in the field.

Do you ship to po boxes or parcel lockers?

No, we do not ship to PO Boxes or Parcel Lockers. Please provide a residential or business address for delivery.