Shipping policy

Shipping & Delivery Policy 📦

At Bongs Mart AU, we pride ourselves on providing the fastest and most professional bong shipping service in Australia. We’ve streamlined our costs to ensure you get the best value on every order.

1. Shipping Rates (Unbeatable Value) 💸

Why pay more for delivery? We keep it simple and affordable:

  • 🚀 $11.95 Flat Rate Shipping: Nationwide delivery for one low price.

  • ✨ FREE Shipping over $100: Spend $100 or more on any glass bongs or accessories and your shipping is on us! 

2. 100% Discreet Packaging 🤫

Your privacy is our absolute priority. Whether you are shipping to a home or office address:

  • All parcels are shipped in plain, unbranded packaging.

  • No mention of "Bongs Mart", "Bongs", or "Smoking" appears on the outside of the box or satchel.

  • Your bank statement will show a discreet billing name.

3. Shipping Destinations & Legal AU

We ship to all states and territories within Australia, including residential and business addresses.

  • Age Restriction: You must be 18 years or older to purchase from Bongsmart Australia.

  • Compliance: It is the customer's responsibility to adhere to their local state or territory laws regarding the use and ownership of smoking products. By purchasing, you agree that items will only be used for legal purposes. All transactions are conducted in the ACT.

4. Trusted Carriers & Tracking 🚚

To ensure your new beaker bongs arrive safely, we partner with:

  • Australia Post (Standard & Express)

  • Aramex (Professional Courier)

  • Security: All parcels include tracking and require a signature upon delivery to ensure they don't end up in the wrong hands.

5. Estimated Delivery Times 🕒

We dispatch orders daily. Most customers receive their items within 5- 8 business days:

  • Standard Shipping: 5 - 10 business days.

  • Express Shipping: 2 - 7 business days.

  • Note: Times are estimates and may vary based on your location and busy periods (holidays, etc.).

Need Help?

If you haven't received your parcel within the estimated time, please visit our Order Tracking Page or Contact Us immediately.

DO YOU HAVE FREE SHIPPING?

Yes! Spend over $100 and you'll receive free standard shipping (5 - 14 days).

DO YOU SHIP TO PO BOXES OR PARCEL LOCKERS?

No, we do not ship to PO Boxes or Parcel Lockers. Please provide a residential or business address for delivery.