Shipping policy

WHERE DO YOU SHIP?

We ship to all states and territories in Australia to all residential and business addresses, PO Boxes and parcel lockers

 

Note: Bongsmart Australia is not responsible for items purchased that don't comply with your country's or state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from BongsMart Australia. We encourage those users under the age of 18 to exit this website immediately. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. Bongsmart Australia is not responsible for customer's contravening these laws. By purchasing a smoking product from this site you agree that it will only be used for legal purposes.

 

We are committed to same-day dispatch on all orders placed before 12pm (AEST) Monday – Friday to ensure fast and effective delivery. If you have not received your parcel within the following delivery times, please contact us. Our estimated delivery times are:

  • Standard (5 - 14 days)
  • Express (2 - 7 days)

Note: We are unable to guarantee delivery times and the above are estimates. Delivery time depends on your location and shipping option. However, it is usually 1 - 10 business days from the date of payment. Shipping times may be impacted by weekends, busy trading periods, public holidays and COVID-19.

DO YOU HAVE SAME-DAY DISPATCH & SHIPPING?

We are committed to same-day dispatch on all orders placed before 12pm (AEST) Monday – Friday to ensure fast and effective delivery. Otherwise, your order will be packaged and sent to its respective carrier the following business day.

WHO DO YOU SHIP WITH?

To ensure quick and effective delivery we ship with:

  • Australia Post (Standard & Express)
  • Aramex (Standard)
  • XL Express (Courier)

Note: All parcels are tracked and require a signature upon delivery for security reasons.

HOW DISCREET IS YOUR PACKAGING?

All our parcels and packages are extremely discreet. No information regarding the contents or Bongsmart is visible on the outside of the box, satchel or envelope. We understand everyone's circumstances are different and we place a strong importance on keeping our packaging plain and simple. You can safely have our parcels delivered to home or office as there will be no indication of the contents inside. Contact us if you have questions about our discreet packaging.

DO YOU HAVE FREE SHIPPING?

Yes! Spend over $100 and you'll receive free standard shipping (5 - 14 days).

DO YOU SHIP TO PO BOXES OR PARCEL LOCKERS?

Yes! If you choose a PO Box or parcel locker address, your parcel will be delivered with Australia Post as Couriers cannot facilitate this service.